Overview.
Because every product is made specifically to order, we do not accept returns or exchanges for incorrect size selection, change of mind, buyer’s remorse, or preference regarding color, fit, or style.
Please review sizing information carefully before placing your order.
Damaged, defective, or incorrect items.
If your order arrives damaged, defective, or incorrect, submit an order issue request within 30 days of delivery.
Include your order number, a description of the issue, and any available photo links. We may request photos before approving a replacement or refund.
If approved, we will provide a replacement or refund at no additional cost.
Refunds are issued to the original payment method within 5–10 business days of approval.
Return shipping.
Approved damaged, defective, or incorrect orders do not need to be shipped back. There is no return shipping cost.
Because every item is made to order, we do not accept returns for size, fit, or change of mind. No return shipping applies.
Order changes & cancellations.
Requests to modify or cancel an order must be submitted within 12 hours of purchase.
Once production has begun, orders cannot be modified, canceled, or refunded.
Contact.
For damaged, defective, incorrect, or missing orders, use the order issue form. For general questions, use the contact form.